Here you'll find the answers to the most common questions our customers have!
FAQs
FAQ
Where are your products made?
Most of our products are proudly manufactured and fulfilled in the heart of Louisiana, USA. Other items ship from USA locations.
Are your metal signs waterproof?
Most of our metal signs are powder coated for maximum durability that will last for decades! However, if a metal sign is ordered in our Silver finish, it can rust if left in the elements for extended periods of time.
Why does my item look different than expected?
We make every effort to accurately display all of our designs and products. Please note that some listings make use of life-like renderings instead of photos to show how the item will look.
How long will my order take to ship?
Please allow 7-10 business days from the time an order is placed to be shipped. In rare instances, there may be a delay of the time frame of shipping due to unforeseen imperfections in pieces. In these instances, we will do our best to communicate the delay.
What if an item arrives damaged?
Contact our support team for any items that arrive damaged, defective, or if the wrong item was delivered. Please include a photo of the item and we'll arrange a replacement item to be sent out as soon as possible.
Do you accept returns?
-NON-PERSONALIZED PRODUCTS-
If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your tracking information.
Contact customer service at hello@clickcoastal.com
If 3 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange.
-PERSONALIZED PRODUCTS-
We do NOT accept returns, issue refunds, or exchange personalized items.
**ALWAYS triple-check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly. If the order was placed with the incorrect information, it will not be replaced/refunded.
If the misspelling was on our end, the product can be replaced.
If your package has been damaged in transit, please email customer service at hello@clickcoastal.com with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.
-REFUNDS (if applicable)-
A refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.
We only replace items if they are misspelled by us, defective, or damaged.
Please email customer service at hello@clickcoastal.com with your order number, photos of the piece, and a photo of the packing slip.
If damaged, include a photo of the packaging as well.