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FAQs

 

Please note that most items are Custom Made.   

Processing and shipping of your custom made order will take approximately 2 weeks in the USA, and 2-3 weeks for international orders.

Q: Can I return my item?

A: Unfortunately, unless the product is defective, we can't take returns.  These are custom printed and assembled when you order, so we are not able to offer a return or refund option.  

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.  

Q: How Do I Return Or Exchange My Item?

A: Please Email us at hello@clickcoastal.com and let us know what the problem is. We will work with you to correct the issue. Please remember, these are custom printed items, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping.  

Q: You Made A Mistake On My Order.

A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email hello@clickcoastal.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.